What do I need to provide at the time of collection?
Keys, registration document (V5C), locking wheel nut key if your van has alloy wheels, any other paperwork you may have for the car.
How do I receive payment for my car?
We pay cash or instant bank transfer which will clear immediately before the van is taken.
How long does it take to remove my car?
Usually, it takes between 5 – 10 minutes to load your van onto our recovery vehicle. It may take longer depending on the location of your vehicle and how difficult it is to remove.
Do I need to be present when you arrive?
As the registered keeper of the car, you do not have to be present when we collect your vehicle. So you can ask a family member, friend or neighbour to help you. As long as our driver has access to the vehicle and can take care of the paperwork, this is all we need.
I have lost the keys to my vehicle, can you still collect?
Yes please inform us before collection when we contact you to confirm your details, please inform us of any obstructions or height restrictions that may make it extra difficult to recover.
I do not have a log book/V5C/registration document?
Don’t worry, it’s not a problem, it just means that you will need to prove to us that you are the owner of the van in order for us to stay on the right side of the law.
What is a registration document?
A registration document (V5C/log book) is the document issued by the DVLA usually to the owner of the vehicle or the person/ company who is responsible for the vehicle.
Do I have to prepare my vehicle for collection?
No, just make sure you take out any personal belongings, gather any paperwork you have for your vehicle remove house keys from the key ring.
Do I need to contact the DVLA when you collect my vehicle?
No, we notify the DVLA that you no longer own the vehicle, we take care of all the paperwork on your behalf regarding the collection.